Privacy Policy
1. Introduction
This Privacy Policy explains how Settlement Hub (“we”, “us”, “our”) collects, uses, and protects your personal data when you use this website.
We operate as a lead generation and referral service and are not a firm of solicitors.
2. What We Do
We collect your information in order to connect you with independent, SRA-regulated solicitors who can provide legal advice regarding settlement agreements.
3. Data We Collect
We may collect the following information:
- Full name
- Phone number
- Email address
- Employer name
- Information relating to your employment situation
- Uploaded documents (e.g. settlement agreements)
- IP address
- Browser and device information
- Call data (including recordings where applicable)
4. How We Collect Data
We collect data when you:
- Submit a form on our website
- Call a tracked phone number
- Upload documents
- Interact with our website (cookies and tracking tools)
5. How We Use Your Data
We use your data to:
- Respond to your enquiry
- Connect you with a suitable solicitor
- Provide customer support
- Improve our services
- Track performance of our marketing campaigns
- Prevent fraud and misuse
6. Sharing Your Data
We may share your data with:
- Independent SRA-regulated solicitors
- Service providers (e.g. hosting, CRM, SMS, call tracking providers such as Twilio)
- Analytics and marketing platforms
We do not sell your data to third parties.
7. Legal Basis for Processing
We process your data under:
- Consent – when you submit your details
- Legitimate interest – to connect you with relevant legal services
- Legal obligation – where required
8. Call Tracking and Recording
Calls may be recorded for:
- Quality assurance
- Training
- Dispute resolution
By calling us, you consent to call tracking and recording.
9. Data Retention
We retain your data only as long as necessary to:
- Fulfil your enquiry
- Comply with legal obligations
- Resolve disputes
10. Data Security
We implement appropriate technical and organisational measures to protect your data, including secure storage and restricted access.
11. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Request correction
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
To exercise your rights, contact us at: info@settlementhub.co.uk
12. Cookies
We use cookies to:
- Analyse website traffic
- Track marketing performance
- Improve user experience
You can manage cookies through your browser settings. For more detail, see our Cookie Policy.
13. Third-Party Services
We may use third-party providers such as:
- Twilio (call tracking and SMS)
- Google (analytics and advertising)
These providers may process your data in accordance with their own privacy policies.
14. Disclaimer
We are not a firm of solicitors and do not provide legal advice.
All legal services are provided by independent, SRA-regulated solicitors.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
16. Contact
For any questions about this policy, contact:
Settlement Hub
128 City Road, London, United Kingdom, EC1V 2NX
info@settlementhub.co.uk